In a fast-changing world, one constant remains — the need for financial protection. And when it comes to general insurance in India, Shriram General Insurance stands tall as a trusted, people-first company that’s changing how Indians think about risk and resilience.
A part of the esteemed Shriram Group, Shriram General Insurance has emerged as a powerhouse in the general insurance space. With a unique focus on India’s underserved markets, it offers personalised, accessible, and affordable protection solutions for individuals, businesses, and institutions alike.
Whether you are a first-time two-wheeler owner in a small town or a business managing fleets and factories, Shriram has something tailored just for you. Its innovative products, wide coverage, and simplified claims process make it a preferred choice for millions.
Company Background
Shriram General Insurance Company Limited (SGICL) was established in 2008 as a joint venture between Shriram Capital Limited, the holding company of the Shriram Group, and Sanlam Limited, a prominent South African financial services group.
The company’s goal from day one was crystal clear — to provide quality insurance services to the common man, especially in rural and semi-urban India where insurance penetration remains low.
Timeline of Growth in India
- 2008: Licensed by the Insurance Regulatory and Development Authority of India (IRDAI) to operate in general insurance.
- 2010: Expanded rapidly across Tier II and Tier III cities.
- 2014: Touched ₹1000 crore in gross written premiums.
- 2017: Launched fully digital policy issuance and online claims process.
- 2020-2023: Diversified into health and engineering insurance; strengthened mobile services.
- 2024: Recognised among the most profitable private general insurers in India.
Key Business Highlights
- Over ₹2,000 crore in premium collection.
- Presence in 25+ states through 2,000+ touchpoints.
- High claim settlement ratio with customer satisfaction focus.
- Strong technological infrastructure for online sales, renewals, and claim processing.
Mission
“To provide innovative insurance solutions that cater to the protection needs of India’s underserved communities with transparency, care, and value.”
Vision
“To be India’s most trusted general insurer by making insurance accessible, affordable, and understandable to all.”
Why Choose Shriram General Insurance?
- Deep Rural Penetration
Shriram understands Bharat like no other. It focuses on rural and small-town India, providing coverage where most insurers don’t reach. This inclusion-first mindset makes it a brand rooted in local needs.
- Affordable Premiums
Cost-effective doesn’t mean compromise. Shriram offers high-value plans at budget-friendly premiums. It’s a great choice for individuals and businesses with limited budgets but high-risk exposure.
- Hassle-Free Claims
One of the company’s strongest suits is its quick and customer-friendly claims process. With digital tools and a proactive support team, it ensures smooth settlements without red tape.
- Diverse Product Range
Shriram provides everything from motor and fire insurance to niche areas like marine, engineering, and liability coverage. It’s a one-stop destination for all your general insurance needs.
- Strong Financial Foundation
Backed by Shriram Group and Sanlam’s expertise, the insurer has a stable financial backbone. This means your claims are in safe hands, and policy promises are kept.
- Customised Plans
Every policy is designed with flexibility in mind. Whether you’re insuring a two-wheeler or a warehouse, Shriram’s plans are customisable with relevant add-ons and optional benefits.
- Digitally Enabled Services
From buying and renewing policies online to filing claims through a mobile app, Shriram offers robust digital platforms that are intuitive and user-friendly.
- Transparent Communication
No jargon. No hidden clauses. Shriram prides itself on keeping communication open and policies easy to understand, making insurance less intimidating for first-time buyers.
Product Portfolio
A. Car Insurance
Overview:
Shriram’s car insurance plans provide financial cover for own vehicle damage, theft, accidents, and third-party liability.
Types of Plans:
- Third-Party Liability: Mandatory and covers damage to others.
- Comprehensive Policy: Includes own vehicle damage + third-party coverage.
- Standalone Own Damage: Additional cover for your car’s damages.
What’s Covered:
- Accidents and collisions
- Theft or vandalism
- Fire or explosions
- Floods, earthquakes, storms
- Third-party injuries and legal liabilities
What’s Not Covered:
- Driving under influence
- Non-licensed driver usage
- Vehicle used for illegal purposes
- Regular wear and tear
- Mechanical or electrical breakdown
B) Bike Insurance
Overview:
Two-wheeler insurance from Shriram protects against theft, accidents, natural calamities, and liabilities.
Types of Plans:
- Basic Third-Party Cover: Legally required and covers third-party damages.
- Comprehensive Cover: Adds own damage protection.
- Long-Term Policy: 2-3 years of uninterrupted coverage.
What’s Covered:
- Theft or loss of vehicle
- Accidental damages
- Damage due to fire or calamities
- Third-party injury or property loss
- Owner-driver personal accident cover
What’s Not Covered:
- Deliberate damages
- Driving beyond stated purpose
- Lack of valid documents
- Regular depreciation
- Wear and tear
C) Personal Accident Insurance
Overview:
Protects individuals and families against financial loss due to accidental injury, disability, or death.
Types of Plans:
- Individual Accident Policy
- Family Accident Cover
- Employer/Group Personal Accident Cover
What’s Covered:
- Death due to accident
- Partial or permanent disability
- Hospital cash benefits
- Emergency medical expenses
- Transportation of mortal remains
What’s Not Covered:
- Suicide or intentional self-injury
- Accidents under intoxication
- Participation in hazardous sports
- Criminal acts
- Non-disclosed pre-existing injuries
D) Home Insurance
Overview:
Shriram’s home insurance shields your house and possessions from fire, burglary, and natural disasters.
Types of Plans:
- Structure Only Plan: Covers the building.
- Content Only Plan: Covers furniture, appliances, valuables.
- Comprehensive Plan: Building + contents + additional living expenses.
What’s Covered:
- Fire and lightning
- Theft and vandalism
- Earthquake and storm
- Loss of rent
- Temporary relocation expenses
What’s Not Covered:
- Intentional damage
- Old structure without upkeep
- Losses due to war or terrorism
- Undeclared high-value items
- Gradual wear and tear
E) Commercial Vehicle Insurance
Overview:
Essential for owners of transport vehicles used for goods or passengers, providing financial protection in case of accidents or losses.
Types of Plans:
- Third-Party Cover
- Comprehensive Cover
- Fleet Vehicle Cover for Businesses
What’s Covered:
- Own damage
- Natural calamities
- Fire, theft, or explosion
- Third-party liability
- PA cover for drivers
What’s Not Covered:
- Driving without permit
- Overloading
- Negligence or racing
- Incomplete documents
- Mechanical breakdown
F) Fire Insurance
Overview:
Covers financial losses arising from fire-related incidents affecting properties and establishments.
Types of Plans:
- Standard Fire Insurance
- Valued Policy
- Floating Fire Cover
What’s Covered:
- Fire and lightning
- Gas explosion
- Riot, strike, malicious damage
- Earthquake
- Leakage from automatic sprinklers
What’s Not Covered:
- Wilful negligence
- Electrical short-circuit without fire
- War and invasion
- Unoccupied premises for long periods
- Theft without fire
G) Engineering Insurance
Overview:
Offered to contractors, builders, and engineers to cover loss or damage during project execution.
Types of Plans:
- Contractor’s All Risks (CAR)
- Erection All Risks (EAR)
- Machinery Breakdown Cover
What’s Covered:
- Construction site damages
- Collapses or material failures
- Faulty operations
- Equipment breakdown
- Natural calamities
What’s Not Covered:
- Deliberate damage
- Poor workmanship
- Design flaws
- Policy exclusions
- Maintenance-related issues
H) Marine Insurance
Overview:
Protects cargo owners and logistics providers against transit-related risks.
Types of Plans:
- Marine Cargo (Export/Import)
- Inland Transit Insurance
- Open Marine Policy
What’s Covered:
- Cargo damage during transit
- Fire, collision, or sinking
- Theft or pilferage
- Weather-related spoilage
- Container mishandling
What’s Not Covered:
- Improper packaging
- Delay without damage
- Smuggling-related losses
- War or strike-related damage
- Ordinary wear and tear
I) Liability Insurance
Overview:
Helps companies stay protected from legal claims and third-party lawsuits.
Types of Plans:
- Public Liability Insurance
- Employer’s Liability Insurance
- Product Liability Insurance
What’s Covered:
- Third-party injury or death
- Legal defence costs
- Compensation for product faults
- Workplace injuries
- Environmental liability
What’s Not Covered:
- Contractual obligations
- Fraud or misconduct
- Criminal penalties
- War and terrorism
- Known risks before policy start
J) Shopkeeper Insurance
Overview:
Tailored for small retail businesses to protect their store, contents, and income.
Types of Plans:
- Standard Shop Package
- Shopkeeper Plus Policy
- Custom Business Cover
What’s Covered:
- Fire and burglary
- Money insurance
- Breakdown of equipment
- Legal liability
- Loss of income
What’s Not Covered:
- Undeclared stock
- Counterfeit currency losses
- Commercial fraud
- Damage from unapproved repairs
- Depreciation
Claims Process
Overview:
Shriram makes claim filing straightforward and fast with digital support.
Steps:
- Intimate claim via website, app, or helpline.
- Submit documents like FIR, photos, ID proof.
- A field surveyor inspects the damage.
- The claim is reviewed and approved.
- Settlement is made via direct transfer.
Renewal Process
Overview:
Shriram ensures policy renewals are stress-free and timely with multiple digital touchpoints.
Steps:
- Visit the official portal or app.
- Enter policy details or registration number.
- Review plan and add-ons.
- Make payment securely.
- Get instant digital policy copy.
Distribution Network
Shriram’s robust network extends across India with over 2,000 branches and partner offices. The insurer is committed to financial inclusion.
Community Engagement:
- Conducts financial literacy programs in Tier II/III cities.
- Organises camps for motor insurance awareness.
Green Insurance:
- Focus on digital issuance and paperless transactions.
- Participates in ESG projects with Sanlam.
Wellness Campaigns:
- Promotes preventive healthcare with tie-ups for check-ups.
- Runs health awareness campaigns among policyholders.
Awards and Recognitions
- Best General Insurance Company (Emerging Category) – BFSI Leadership Awards
- ISO 9001:2015 certified for quality processes
- Top Claim Service Award – Recognised for fast settlements
- High CRISIL ratings for financial health
Final Thoughts:
Shriram General Insurance is more than an insurance provider — it is a force for financial empowerment in India. It brings protection to your doorstep, whether you’re in a bustling city or a rural hamlet. With affordable premiums, a vast product range, easy processes, and a deep social conscience, Shriram continues to redefine how insurance is delivered across India.
For individuals and businesses looking for trust, value, and reach — Shriram General Insurance is a name you can count on.
