Zurich Kotak General Insurance is a strong combination of international experience and Indian financial capability. The result of a strategic alliance between one of the most trusted insurance brands in the world, Zurich Insurance Group, and Kotak Mahindra Bank, this new company has the potential to transform the general insurance market in India.
With the increasing need of smart, technology-driven, and customer-centric insurance solutions, Zurich Kotak enters the scene with a remarkable portfolio of services and products. The company is founded on the principles of international best practices and local confidence. It provides a new way of risk protection, which is innovative, service and reliable.
Be it a family seeking a complete health cover, a business owner protecting his property, or a frequent traveller in need of reliable protection, Zurich Kotak brings value to all segments.
Company Background
Zurich Kotak General Insurance was established in 2024 as a result of Zurich Insurance Group acquiring a 70 percent stake in Kotak Mahindra General Insurance. The alliance was the re-entry of Zurich in India, one of the most rapidly developing insurance markets in the world. In the case of Kotak Mahindra Bank, the partnership brought international expertise to its already established position in the banking and financial services sector.The merger was not merely a business decision, it was a strategic plan rather, to create one of the strongest and digitally empowered insurance companies in India.
Timeline of Growth and Evolution
- 2015: Kotak Mahindra General Insurance was established.
- 2020: Achieved significant growth in motor, health and commercial lines.
- 2024: Zurich Insurance enters India with a controlling stake.
- 2025: Zurich Kotak General Insurance begins full-scale operations in India under the new brand identity.
Key Milestones
- Operational synergy between the global teams of Zurich and the Indian infrastructure of Kotak.
- Intends to increase the customer base to 10 million in 3 years .
- Seamless integration of AI and machine learning capabilities, to speed up underwriting and claims.
Mission and Vision
- Mission: To enable people and businesses by providing simple, straightforward and reliable insurance products.
- Vision: To become the most trusted and digitally progressive general insurer in India with a reputation of service and innovation excellence.
Why Choose Zurich Kotak General Insurance?
1. Global Heritage, Local Focus
The ‘Zurich’ name has more than 150 years of international insurance heritage behind it. When it is coupled with the long-standing knowledge of the Indian consumers that Kotak has, it forms an ideal synergy that guarantees trust, innovation and personalisation.
2. Comprehensive Product Range
Zurich Kotak provides a large range of insurance products, from motor to marine and health to engineering. You can find a policy that suits your unique needs, whether you are an individual, SME or a large enterprise.
3. Digital-First Experience
Zurich Kotak is a company that prioritises technology. It is all seamless with the ease of making a purchase online and making a claim using your mobile, with just a few clicks.
4. Quick and Transparent Claims
Claims are one of the biggest pain points in insurance. Zurich Kotak counters this by offering digital submissions, real-time updates and resolutions that are lightning-fast. All these can significantly reduce claim stress.
5. Robust Partner Network
With Zurich Kotak, customers can have extensive access to cashless services with more than 17,000 hospitals, garages and service centres. Their support network is spread across the metros and rural India as well.
6. Strong Banking Integration
With the expertise of Kotak Mahindra Bank in its larger ecosystem, Zurich Kotak will give you an opportunity to integrate financial planning. Banking, loans, investments, and insurance can be easily integrated under a single roof.
7. Responsible and Sustainable Practices
Zurich Kotak adheres to a robust ESG model. With paperless onboarding, green investments and other similar initiatives, the company takes care not only of its customers, but also of the planet.
8. Focus on Wellness and Prevention
In addition to the financial protection it offers , Zurich Kotak advocates healthy living as well. Its comprehensive plans often include preventive check-ups, fitness tracking, and health advisory. Thus, it contributes to promoting a proactive lifestyle.
Product Portfolio
Zurich Kotak’s product line is designed to meet diverse personal and business needs. Let’s explore each category in detail:
A. Health Insurance
Overview
Zurich Kotak’s health plans are built around modern healthcare needs. From basic hospitalisation to global treatment options, the offerings are diverse and flexible.
Popular Plans
- Zurich Kotak Health Assure – A basic plan for individuals and families.
- Zurich Kotak Care Plus – Covers critical illness, maternity, and wellness services.
- Senior Health Secure – Specially crafted for customers aged 60+ with lifetime renewals.
What is Covered?
- Hospitalisation (pre and post) expenses.
- Daycare procedures and surgeries.
- Health check-ups and diagnostics.
- Ambulance and emergency services.
- Coverage for chronic conditions and critical illnesses.
What is Not Covered?
- Cosmetic treatments.
- Pre-existing diseases (initial waiting period applies).
- Intentional self-harm or drug-related conditions.
- Alternative therapies without approval.
- Non-disclosed health issues during application.
B. Car Insurance
Overview
The motor insurance plans offered by Zurich Kotak give comprehensive coverage to damages, theft, natural calamities and third-party liabilities.
Popular Plans
- Car Protect Comprehensive – Own-damage, theft of vehicle and 3rd party cover are included.
- Add-On Plans – Zero depreciation, engine protector, NCB retention and so on.
What is Covered?
- Accidental damage to your own vehicle.
- Theft or complete loss of vehicle.
- Fire, flood, storm and other covered natural calamities.
- Personal accident coverage.
- Liability related to injuries or damages to third parties.
What is Not Covered?
- Driving under the influence of alcohol.
- Normal wear and tear.
- Invalid driver license.
- Use of the insured vehicle in illegal activities.
- Mechanical or electrical breakdowns.
C. Bike Insurance
Overview
Zurich Kotak offers affordable bike insurance coverages that facilitate long-term options and useful add-ons.
Popular Plans
- Two-Wheeler Shield – Basic insurance policy with own-damage and liability coverage.
- Long-Term Plan – No hassles of renewing the insurance policy up to a period of 5 years.
What is Covered?
- Accidental damage.
- Theft and fire protection.
- Legal and third-party liability.
- Coverage for flood, cyclone, earthquake and other covered perils in this category
- Personal accident cover for the rider.
What is Not Covered?
- Racing or speed testing damage.
- policy lapse without renewal.
- Commercial use without adequate endorsement.
- Use under the influence of alcohol/ substance abuse.
- Wear & tear of tyre or battery.
D. Travel Insurance
Overview
Zurich Kotak’s travel insurance plans safeguard you during domestic and international trips with financial, medical and legal protection.
Popular Plans
- International Travel Plan – Comprehensive cover including hospitalisation and evacuation.
- Student Travel Plan – For Indian students studying abroad.
What is Covered?
- Emergency medical expenses.
- Loss of passport and travel documents.
- Flight cancellation or missed connection.
- Delay or loss of baggage.
- Emergency evacuation or repatriation.
What is Not Covered?
- Travel against medical advice.
- Participation in hazardous sports.
- Alcohol or drug-related incidents.
- Travel to restricted countries.
- Pre-existing diseases unless specifically covered.
E. Commercial Property Insurance
Overview
It is devised to safeguard commercial premises-offices, factories, showrooms, warehouses, etc -against fire, natural calamities and other covered perils.
Popular Plans
- Property All Risk Plan – All-inclusive cover to SMEs and large firms.
- Fire and Allied Perils Plan –Provides the basic fire, explosion, and natural disaster coverage.
What is Covered?
- Implosion, fire and explosion.
- Lightning, flood, storm, earthquake.
- Burglary and theft.
- Damage due to riot and strike.
- Accidental loss or damage to contents.
What is Not Covered?
- Deliberate destruction or sabotage.
- Negligence or poor maintenance of the insured property.
- Electrical/mechanical faults that are not caused by a covered peril.
- Unoccupied premises.
- Damage due to war, warlike situations or nuclear risk.
F. Engineering Insurance
Overview
Offers end-to-end cover for civil and engineering projects against risks during erection, construction, and operation.
Popular Plans
- Contractor’s All Risk Policy – For civil construction and site works.
- Erection All Risk Policy – Ideal for plant machinery and project installations.
What is Covered?
- Accidental physical damage.
- Natural disasters at project sites.
- Fire, theft, and explosion.
- Damage during transit or installation.
- Third-party claims during execution.
What is Not Covered?
- Faulty design or bad workmanship.
- Willful negligence.
- War, rebellion, or nuclear risk.
- Wear and tear.
- Delay penalties or fines.
G. Marine Cargo Insurance
Overview
Covers damage or loss of goods during transit by land, sea or air. This insurance coverage is essential for import-export businesses.
Popular Plans
- Open Marine Policy – Continuous cover for frequent or regular shipments.
- Voyage Policy – For specific or one-time consignments.
What is Covered?
- Transit damage.
- Explosion, fire and sinking of vessels.
- Loading/unloading accidents.
- Stealing or pilfering.
- General average contributions.
What is Not Covered?
- Delay without damage.
- Poor packaging or defects in the product itself.
- Military occupation and civil unrest.
- Use of an unseaworthy vessel.
- Radioactive contamination.
Claims Process
Zurich Kotak wants to achieve a frictionless and customer-centric claims process through the use of digital tools and AI-enabled systems.
Steps:
- Register the claim online, through the official app or the company call centre.
- Submit the required documents digitally.
- Get inspection/verification (if applicable).
- Claim assessment and communication.
- Obtain the claim payout or the necessary authorization of the cashless facility.
Renewal Process
Renewals at Zurich Kotak Insurance are fully online and can be completed in a few minutes.
Steps:
- Login to the customer portal or app.
- View your current policy details.
- Select the coverage or add-ons, if needed.
- Make online payment.
- Get immediate renewal confirmation along with the e-policy.
Distribution Network
- Community Engagement
Zurich Kotak conducts insurance education campaigns in tier-2 cities and rural India to enhance financial literacy.
- Green Insurance & ESG Strategy
With paperless onboarding, e-documentation and digital claims, Zurich Kotak contributes to minimising carbon footprint. The company also endorses sustainability-linked underwriting practices
- Health and Wellness Campaigns
To achieve a healthy insured community- Zurich Kotak Insurance provides wellness rewards, preventive care benefits, fitness app tie-ups and also organises health webinars across the country.
Awards and Recognitions
- Marketer Company of the Year – India Insurance Summit & Awards, 2020
- Bronze Winner – ANA ECHO International Awards 2020 (USA), under the Consumer Services category
- Silver Award – Brand Equity Shark Awards 2019, for Best Consumer Insights Campaign
- Silver Award – India Digital Media Awards 2019, for Special Contribution to Gender Parity
- DMAi Asia ECHO Awards 2019:
- 2 Silver Awards – Best Consumer Engagement and Best in Financial Services
- 3 Bronze Awards – Best Use of Social Media, Innovative Use of Technology, and Best in Consumer Services
- Amiable Insurer in the Non-life Insurance (Compact) Category – Economic Times Annual Insurance Summit & Awards, 2022
- Editor’s Choice Award for Best Consumer Experience Initiative – InsureNext Awards, 2022
- Silver Award – DMA Asia Echo Awards 2023 in Financial Services & Mobile
- Most Effective Content Marketing Strategy – Pitch BFSI Marketing Awards, 2023
- Best Media Campaign – Gender Parity – E4m Indian Digital Marketing Awards (IDMA), 2024
The Bottomline:
Zurich Kotak General Insurance is making rapid strides within a short span and has made quite a name in the insurance sector in India. This company combines the strength and expertise of Zurich and the trust and scale of Kotak to offer insurance solutions that are easy, practical, and catering to contemporary demands.
Whether it is your health, vehicle, business and travel assignments, Zurich Kotak has got you covered with its comprehensive and reliable insurance plans, which grow with you. It is indeed a company that is founded on trust, innovation and excellence worldwide. Zurich Kotak is not merely selling insurance. It is contributing towards creating a safer, smarter and more secure India.
