IFFCO-Tokio General Insurance Company Limited is a joint venture between the Indian Farmers Fertiliser Cooperative (IFFCO), one of the world’s largest cooperatives, and Tokio Marine Group, the oldest and one of the largest insurance companies in Japan. This alliance merges the domestic understanding of the Indian rural and semi-urban insurance market with international insurance expertise and standards.
The Indian general insurance market has expanded exponentially over the past decade, with rising awareness and demand for insurance across different strata of society. IFFCO-Tokio plays a pivotal role in this growth by focusing not just on urban markets but actively developing insurance penetration in rural and under-served areas, a segment largely ignored by many private players.
IFFCO-Tokio offers a comprehensive suite of insurance solutions spanning personal, rural, and corporate categories. Its offerings include car, health, travel, home, business, and rural insurance plans. The company is known for its customer-first approach, tech-enabled services, high claim settlement ratios, and broad distribution network across India. It has served millions of customers and continues to maintain a strong footprint with over 200 branches and a robust digital platform.
Company Background
Established in the year 2000, IFFCO-Tokio was formed to bridge the gap in quality general insurance services for Indian customers, especially in the agricultural and rural sectors. With 51% stake held by IFFCO and the rest by Tokio Marine and Nichido Fire Group, the joint venture brought together international underwriting capabilities with grassroots-level reach.
Timeline of Growth and Evolution in India
- 2000: Foundation and operational launch across India
- 2003-2005: Expansion into rural belts with micro-insurance and agriculture-specific policies
- 2007: Crossed Rs. 1,000 crore in premium collection
- 2010-2015: Strengthened health, travel, and corporate insurance offerings
- 2018: Launched mobile apps and digital self-service tools
- 2022-2024: Rolled out AI-based claims processing and ESG-compliant policies
Key Milestones and Business Highlights
- Issued over 2.5 crore policies till date
- Over Rs. 10,000 crore Gross Written Premium (GWP) in FY 2023-24
- Recognised for rural penetration and financial inclusion
- Award-winning digital claims and policy management tools
Mission and Vision
- Mission: To protect policyholders by offering reliable and innovative general insurance products while ensuring customer delight and value creation.
- Vision: To be the most trusted, respected, and preferred general insurer in India offering quality service across all customer segments.
Why Choose IFFCO-Tokio General Insurance?
- Strong Rural Presence
IFFCO-Tokio is one of the few insurers with a strategic rural focus. Its micro-insurance, livestock, and crop protection plans are designed to support India’s agrarian economy and vulnerable communities. - High Claim Settlement Ratio
The insurer boasts a claim settlement ratio exceeding 94%, reflecting its commitment to prompt, fair, and customer-friendly claims resolution. - Global Best Practices
With Tokio Marine’s involvement, IFFCO-Tokio applies global underwriting standards, risk assessment tools, and compliance practices to ensure reliable and robust policies. - Transparent Policies and Customisation
Customers can tailor their policies with add-ons, riders, and coverage tweaks. All terms and conditions are clearly defined, removing ambiguity during claims. - User-Friendly Digital Experience
From purchasing insurance to filing claims, every step is available digitally via app and website. Their mobile tools simplify insurance management. - Affordable Premiums for Masses
The company offers competitively priced policies, especially in the rural and health segments, enabling access to insurance for low-income individuals. - Fast Track Claim Services
Motor and health insurance claims often feature cashless approvals, expedited surveys, and minimal paperwork. Many motor claims are processed within 4 hours. - Comprehensive Coverage Options
The range of insurance solutions covers life’s many uncertainties, from hospitalization to car damage, travel delays, fire, cyber theft, and employee injuries.
Product Portfolio
- Car Insurance
Protects private vehicles from damage, theft, accidents, and third-party liabilities. Customisable with multiple add-ons.
Different Plans
- Comprehensive Plan: Includes own damage and third-party cover.
- Third-Party Plan: Legal cover for third-party liabilities.
- Zero Depreciation Cover: Ensures full claim without depreciation deductions.
What is Covered
- Accidental damage to the car
- Fire, explosion, and natural calamities
- Theft or total loss
- Legal liability for third-party injury or death
- Towing and roadside assistance
What is Not Covered
- Drunk driving damages
- Unauthorised use
- Mechanical or electrical failure
- Wear and tear
- Using the vehicle beyond geographical limits
- Two-Wheeler Insurance
Protects scooters and bikes against accidents, theft, and third-party damage.
Different Plans
- Long-Term Package Policy
- Annual Comprehensive Policy
- Third-Party Liability Plan
What is Covered
- Accidental damage
- Theft and fire
- Calamities (floods, storms, etc.)
- Third-party legal liability
- Rider protection (if opted)
What is Not Covered
- Illegal riding
- Consequential losses
- Racing or stunting damage
- Normal aging or breakdown
- War/nuclear events
- Health Insurance
Caters to individuals, families, and senior citizens with plans that cover hospitalisation, surgeries, daycare, and OPD.
Different Plans
- Individual Health Protector
- Family Health Protector
- Swasthya Kavach
What is Covered
- In-patient treatment
- Pre and post-hospitalisation
- Ambulance charges
- COVID-19 hospitalisation
- Day-care procedures
What is Not Covered
- Pre-existing diseases (initial years)
- Cosmetic surgery
- Self-inflicted injuries
- AIDS/STD-related treatment
- Non-prescription drugs
- Home Insurance
Protects the structure and contents of your house from natural and man-made threats.
Different Plans
- Standard Fire Policy
- Comprehensive Home Protector
- Home Content Insurance
What is Covered
- Fire, storm, and flood damage
- Burglary and theft
- Earthquake
- Appliance breakdown (with add-on)
- Riot and malicious damages
What is Not Covered
- Poor construction
- Pre-existing damage
- War or nuclear risk
- Deliberate destruction
- Rental income loss
- Personal Accident Insurance
Provides financial support in the event of death or disability due to accidents.
Different Plans
- Individual PA Plan
- Family Accident Insurance
- Group PA Plan
What is Covered
- Accidental death
- Permanent disability
- Temporary income loss
- Children’s education support
- Funeral expenses
What is Not Covered
- Suicide
- Criminal activities
- Adventure sports (without cover)
- Intoxicated incidents
- Non-accidental injuries
- Travel Insurance
Helps cover medical, legal, and logistical emergencies when you’re abroad or on domestic trips.
Different Plans
- Student Travel Plan
- Overseas Travel Protector
- Multi-Trip Business Cover
What is Covered
- Medical emergencies
- Passport loss
- Personal liability
- Baggage loss
- Trip cancellation
What is Not Covered
- Pre-existing diseases
- Policy outside coverage period
- Drug abuse
- War-prone zones
- Injuries due to negligence
- Business Insurance
Protects commercial establishments against fire, liability, theft, employee injury, and cyber risks.
Different Plans
- Shopkeeper’s Package
- Commercial General Liability
- Cyber Insurance and E&O Cover
What is Covered
- Property damage
- Legal liabilities
- Employee injuries
- Data breaches (with cyber cover)
- Fire and theft
What is Not Covered
- Poor maintenance
- Fraudulent claims
- War and civil unrest
- Out-of-policy activities
- Illegal operations
- Workmen’s Compensation Insurance
Covers employers’ liability towards workers for injuries and fatalities during work.
Different Plans
- Statutory Compliance Policy
- Voluntary Compensation Cover
- Construction Worker Special Cover
What is Covered
- Medical costs for work injury
- Disability compensation
- Legal expenses
- Death benefits to family
- Income replacement
What is Not Covered
- Non-occupational injury
- Deliberate harm
- Workers outside scope
- Civil war damage
- Non-reported employees
- Micro & Rural Insurance
Provides accessible and affordable insurance to underserved populations in India.
Different Plans
- Janata Bima Yojana
- Livestock Protection
- Gramin Accident Cover
What is Covered
- Crop loss
- Accidental death
- Cattle insurance
- Rural housing protection
- Fire and flood damage
What is Not Covered
- Non-registered cattle
- Unreported claims
- Man-made disasters
- Illegal activity-related loss
- Coverage lapses
Claims Process
IFFCO-Tokio simplifies claims through digital integration, on-ground support, and AI-enabled tools.
Step-by-Step
- Notify claim via app, portal, or call
- Submit basic documents
- Surveyor appointment (if needed)
- Claim evaluation and approval
- Direct payment or reimbursement
Renewal Process
IFFCO-Tokio provides hassle-free renewals with online and offline options.
Steps to Renew
- Log in to official portal or app
- Enter policy number
- Review and modify cover
- Pay premium securely
- Receive updated policy instantly
Distribution Network
Community Engagement & Financial Literacy
The company conducts rural insurance camps, awareness drives, and literacy programs in tier-2 and tier-3 cities.
Green Insurance & ESG Strategy
IFFCO-Tokio invests in paperless transactions, carbon-neutral offices, and eco-friendly insurance packages.
Health & Wellness Campaigns
Collaborations with healthcare platforms offer wellness check-ups, discounted labs, and fitness initiatives for policyholders.
Awards and Recognitions
- “Best Digital Transformation in Insurance” (2023)
- Top Rural Outreach Insurer by IRDAI
- Great Place to Work – 2024
- ISO 9001 and ISO 27001 Certified
- Customer Loyalty & Service Excellence Awards
Final Thoughts:
IFFCO-Tokio General Insurance represents the future of inclusive, innovative, and transparent insurance in India. With its comprehensive product range, high claim settlement rates, and customer-first digital ecosystem, it remains a leading force in general insurance. Whether you are an urban professional or a rural farmer, IFFCO-Tokio offers protection that’s practical, dependable, and tailor-made for your needs.
